How It Works – Detailed Guide for Buyers and Sellers

For Buyers:

1. Browse Products

• Explore a Wide Variety:
  Once you visit the YouWan platform, you can explore a diverse selection of products available for sale by local sellers. Use the search bar or categories to narrow down your options. Categories could include Electronics, Fashion, Home Goods, Groceries, etc.
• Product Details:
  Each product comes with a detailed description, price, available quantity, seller information, and customer ratings. If you find a product you’re interested in, click on it to learn more.
• Add to Cart:
  Once you’ve found what you need, click on the “Add to Cart” button. You can keep browsing and adding more products to your cart if you like. Your cart will keep track of all the items you plan to purchase.

2. Checkout and Payment Options

• Go to Checkout:
  After reviewing your cart, click “Proceed to Checkout”. This will take you to the payment page where you will enter your shipping details and payment method.
• Choose Your Payment Method:
  You can select from the following payment options:
  • Bank Transfer: Transfer the amount directly to the seller’s bank account. You will receive the seller’s details during checkout.
  • UPI Payment: Use UPI for instant payments through apps like Google Pay, Paytm, etc.
  • Cash on Delivery (COD): Pay for your order at the time of delivery. This is available for select products and locations.
  Note: You will not be required to make any payments directly to YouWan. The payments are made directly to the sellers.

3. Order Confirmation

• Order Details:
  After completing your order, you will receive an order confirmation page showing your order number, products purchased, shipping details, and payment status.
• Wait for Confirmation:
  The seller will receive your order details. If you’ve selected Bank Transfer or UPI as your payment method, your order status will remain “Pending” until the payment is confirmed.

4. Payment Verification

• Manual Verification:
  After you complete the payment (either via UPI, Bank Transfer, or COD), the seller will confirm the payment. Once verified, your order status will be updated to “Confirmed”.
• Order Processing:
  Upon confirmation of your payment, the seller will process your order, pack the product, and prepare it for shipment.

5. Track Your Order

• Order Tracking:
  After your order is confirmed, you will receive a tracking number for the shipment. You can track your order status directly on the platform until it arrives at your location.
• Shipping Notifications:
  Receive updates and notifications regarding your order’s shipping and estimated delivery time.

6. Receive Your Product

• Product Delivery:
  Once your order is delivered to your address, check the product and ensure it matches what you ordered. If you’ve chosen Cash on Delivery (COD), pay the delivery person at this point.

7. Returns & Refunds (If Applicable)

• Product Returns:
  If your product is damaged or not as described, you can request a return. Go to the Order History in your account and click “Request a Return” for the product.
• Refund Process:
  The refund process may take a few business days depending on the seller’s return policy. Once your return is processed, the refund will be credited to your bank account or UPI wallet (if paid via UPI/Bank Transfer).

For Sellers:

1. Register as a Seller

• Sign Up:
  To become a seller, you’ll need to create an account. This will include your business name, contact details, address, and banking details (for receiving payments).
• Seller Dashboard:
  After signing up, you will have access to your Seller Dashboard. This is where you’ll manage your products, orders, payments, and track your sales performance.

2. List Your Products

• Add Product Details:
  To start selling, you’ll need to add products to your catalog. For each product, you must provide:
  • Product Title
  • Description
  • Price
  • Product Images
  • Category
  • Stock Quantity
• Set Shipping Information:
  You can set shipping charges based on the delivery location or offer free shipping within certain regions.
• Product Visibility:
  Once you submit your product, it will be reviewed by YouWan’s team for quality and accuracy. After approval, your product will be live and available for customers to browse.

3. Manage Orders

• Order Notifications:
  When a customer places an order, you’ll receive an order notification via email and through your Seller Dashboard. The order will include the customer’s contact and shipping details.
• Confirm Payments:
  Once the buyer completes their manual payment (Bank Transfer or UPI), you will receive a payment confirmation email. You are responsible for confirming the payment status on your dashboard.

4. Process & Ship Orders

• Prepare the Order:
  After confirming the payment, you will need to pack the product and prepare it for shipping. You must ship the product within the delivery time set during the product listing.
• Shipping Labels:
  You can generate a shipping label with the buyer’s address and order details from the platform. Use trusted logistics services to ship your products.

5. Get Paid

• Payment Confirmation:
  Once the buyer confirms receipt of the product (or after the estimated delivery date passes), YouWan will transfer the payment to your bank account or UPI wallet minus the commission.
• Payment Method:
  You’ll receive payments directly after each successful sale. The payments are processed automatically once the order is marked as “completed.”

6. Handle Returns & Refunds

• Return Requests:
  If a buyer requests a return, you’ll receive a notification. Follow the return policy and determine if the product qualifies for a refund based on the platform’s guidelines.
• Refund Process:
  Once the return request is confirmed, the refund will be processed to the buyer, and the product will be returned. Make sure your return policies are clear to avoid any confusion with buyers.

7. Manage Reviews and Ratings

• Customer Feedback:
  Buyers can leave reviews and ratings for products they’ve purchased. Keep an eye on feedback to improve your services and product listings. Positive reviews will help build trust with future buyers.

Summary of the Process:

For Buyers:

1. Browse products and add them to your cart.
2. Choose a manual payment method (UPI, Bank Transfer, COD).
3. Complete the order and wait for payment confirmation.
4. Track your order once payment is verified.
5. Receive your product and confirm the delivery.
6. Request returns or refunds if needed.

For Sellers:

1. Register as a seller and complete your profile.
2. List your products with details and images.
3. Receive orders and confirm payments.
4. Ship the product to the buyer.
5. Receive payments minus the commission.
6. Handle returns and refunds according to your policies.